The following customer testimonials were received in December, 2009, as part of our annual customer survey. We welcome your feedback!
Great customer service and delivery. SMRF cares about their customers and providing products at a competitive price.
Good company, good price, good service.
I tried another kind of brick but was not happy. BioBricks worked very well...all hardwood, clean and easy to store. The individual boxes make for easy transport and storage. Very pleased with the price and service from SMRF. Have recommended to friends.
This is our 2nd year with SMRF. Their prompt delivery to the exact area we want is wonderful. The staff is always helpful, knowledgeable, and polite.
Great service and supporting local business!
If a new pellet customer (like I was) needs help in understanding the use of pellet fuels and the differences associated with the different available types of pellets I would highly recommend SMRF!
Quality pellets, great delivery service, a very fair delivery price, and an overall reliable pellet source.
SMRF provides quality products and excellent customer service. Using this company did not feel like I was being over charged in ordering my products. Delivery also did not cost more than the actual product. I'll definitely be using SMRF for years to come.
Great product, excellent delivery, ease of ordering, plus you guys are nice.
Best pellets I've ever bought. After 5+ years of burning pellets, the Okanagan's have the highest heat output and lowest ash content. The sevice from SMRF was excellent.
Talked on the phone with your rep. Friendly and helpful, courteous, arranged delivery, showed up as promised and put pallets right in the garage for me. Professional all the way. Real nice people to deal with and a great product also.